Course Description:
Consider the last time you delivered or received feedback as a manager: were you filled with joy or dread? If you fall into that second camp, let’s talk! For many of us, being on both sides of the feedback loop can be anxiety-inducing and challenging. In this session, we will talk through strategies to become more confident and effective in both giving and receiving feedback. Let’s maximize the potential we have in these conversations by approaching them with care and clarity. In this workshop, we will be using an interactive approach to discuss strategies to improve our relationship with feedback.

Course Objectives:
By the end of this session, participants will be able to describe components of effective feedback and apply multiple techniques in delivering actionable feedback. Learners will also be able to plan opportunities to collect useful feedback, demonstrate how to professionally receive feedback, and implement feedback accurately and effectively.

Target Audience: This workshop is for all Washington University in St. Louis staff who serve as people managers and supervisors.

Facilitator: Cortney Knipp, Education & Engagement Specialist

Cortney McEniry Knipp is a dialogue facilitator, learning strategist, and instructional designer focused on helping employees thrive at work. As a member of WashU’s Education & Engagement team, Cortney leads classes for the Commit and Act class series, facilitating workshops on active communication and collaborative best practices. Previously, Cortney worked as a consulting team lead for Six Red Marbles, a boutique instructional design company. As Program Manager of UVA Acts, she established a university-wide learning program at The University of Virginia. Cortney’s career began as an applied theatre artist, spending a decade facilitating complex dialogues in community-based and nonprofit settings before transitioning into organizational learning and development. She holds an MFA in Drama and Theatre for Youth and Communities from The University of Texas at Austin and a BA from Furman University.

An important note: This session is being held in person at the Link in the Loop.

For questions about this session, please contact LeadershipDevelop@wustl.edu.