| Dates Offered | Time | Location | Target Audience |
|---|---|---|---|
| September 1, 2026 | 9 a.m. – 11 a.m. | Virtual Classroom via Zoom | All WashU Staff (Leading Self, Others, or the Organization) |
This course is a part of the Self-Leadership Learning Path, a curated learning journey for WashU staff who want to lead with purpose, confidence and impact – no matter their role. This path offers six engaging instructor-led workshops (available virtually and in person) and three flexible on-demand courses, all designed to help you build the mindset, skillset and habits to lead from within. The sessions within the path do not need to be taken in a specific order, allowing you to progress at your own pace and based on your interests. These courses are available to all WashU staff and faculty at all levels.
Course Description:
Effective conflict management is crucial for building stronger work relationships. By fostering open communication, empathy, and collaboration, disagreements can be transformed into opportunities for growth and mutual understanding. Strategies like active listening, positive reinforcement, and seeking common ground can help de-escalate tensions and promote constructive dialogue.
Objectives and understanding of:
- Fostering Open and Honest Communication:
- Active Listening
- Empathy
- Clear and Respectful Communication
- Promoting Positive Reinforcement and Finding Common Ground:
- Acknowledging Positive Contributions
- Seeking Common Ground
- Focusing on the Issue, Not the Person
- Encouraging Collaboration and Compromise:
- Collaborative Problem-Solving
- Being Open to Compromise
- Seeking External Help When Needed
Facilitator: Monica Black Robinson, M.A., Learning and Development Consultant
Audience: This class is for all Washington University in St. Louis staff and faculty at any level (Leading Self, Others, or the Organization )
Questions:
Contact HR-LearnandDevelop@wustl.edu
No-Show and Late Cancellation Fees: Cancellations received less than five (5) business days prior to scheduled class will result in a $50 cancellation fee charged to their department. If you’re no longer able to attend, please drop your registration in Workday Learning.
In case of illness or another emergency, please contact HR-LearnandDevelop@wustl.edu. Exceptions to the above guidelines are on a case-by-case basis at the discretion of the L&D team
All programs are subject to change.